the most frequently asked questions at a glance
What are the opening hours?
Visitors in possession of an Early Bird or VIP ticket will gain entrance to the event at 9 a.m.
All other visitors with normal admission passes will be able to enter at 10 a.m.
Standard day- and weekendtickets: Saturday, 10:00 am – 6:00 pm and Sunday, 10:00 am – 5:00 pm
VIP-Tickets, Early Bird Tickets: Saturday, 9:00 am – 6:00 pm and Sunday, 9:00 am – 5:00 pm
What does Early Bird Ticket mean?
An early bird entrance ticket allows you to enter the event one hour before general public entrance. So at 9 am instead of 10 am. There are Early Bird tickets for day passes and weekend passes.
Can I bring my child with me?
Yes, you can bring your child with you. There is no minimum age to enter the event. Children from 0 to 12 years old get free admission. Children from the age of 12 have to pay the full ticket price. Please carry the identity card / passport of your child with you all time to show to our Staff if necessary.
Depending on their age, children over the age of 6 need a children’s admission ticket, there are no VIP tickets for children. If they are in company of an adult with such a ticket, they may use these entrances. They may however not accompany the adult into the photo shoot area, to Meet & Greets or use the VIP seats at the panel if they don’t have an own ticket for those areas. The person accompanying the child is responsible for their care, we do not assume responsibility.
Visitors need to be at least 14 years old to enter the event on their own. Please carry the identity card / passport with you all time to show to our Staff if necessary.
Are refunds possible?
Purchased tickets are non-refundable. This applies to all entrance, VIP, photo shoot, autograph and other extra tickets. In the case of a guest cancellation there will be no claim for refund for entrance and VIP tickets. Purchased photo shoot / autograph / meet & greet / diamond pass tickets for the corresponding guest will of course be refunded automatically to the account they were bought with.
Do I have to print the ticket?
Yes, please print your tickets and bring them with you as it will be scanned at the entrance to the show. Attention: the QR code can only be scanned once. The ticket will be devalued after scanning. Please refrain to post your ticket online before the event.
Is it a problem, if the name on the ticket does not match my own?
It’s fine. The tickets are not personalized and the name on the ticket does not have to match your own. Should there be tickets where it matters, like Meet & Greet tickets, we will inform you beforehand.
Are there different entrances for Daily, Weekend and VIP admission tickets?
Yes, we’ll install different entrances for the different categories. You can find the positions for them in advance online or on signage on site.
Where can I get my VIP bag as a VIP ticket holder and how can I redeem my VIP vouchers?
If you’re a VIP ticket holder, you will receive your VIP bag with all items when you enter the venue at the entrance. You will find your vouchers in your bag.
All VIP ticket holders receive an autograph and/or photo shoot voucher according to their ticket category. You can redeem it for your favorite star guest on Saturday or Sunday. Please note the fixed photo shoot slots for every star guest. Changes reserved.
There will be special labelling if there are any exemptions of star guests from this ticket category. No cash payment of the vouchers possible.
I have a certificate of disability with the endorsement B – what about my carer?
Visitors with a certificate of disability with the endorsement B need a normal admissions ticket for the event, the carer receives free admission. The certificate must be presented at the entrance and needs to include the B. The carer may however not accompany the disabled person into the photo shoot area, to Meet & Greets or use the VIP seats at the panel. They need a ticket of their own to use these services.
When are the photo shoots and autograph times?
Every star, who offers official photo shoots, has a fixed photo session per day. The corresponding dates will be published online in advance and will also be posted throughout the venue. Changes to these schedules are always reserved, time shifts may occur due to delays etc.. There is no claim to a photo at a certain time, even if the dates have been published in advance. All Photo Shoots are guaranteed to take place during opening hours between 10 am and 6 pm.
The times of each photo shoot are communicated shortly before the event on our website and social media. The given time in the ticket is just a placeholder.
The autograph tickets can be redeemed at the tables of the stars during the day. If there are fixed signing times you can find them at the venue or online accordingly.
More Infos in our FAQ.
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Crowne Plaza Dusseldorf – Neuss
Rheinallee 1, 41460 Neuss
Terms & Conditions
Our Terms and Conditions.
WoH Entertainment GmbH
22113 Hamburg, Germany
Phone: +49 40 64604959
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